I have a Pro account. Not having to install software locally, and being able to do shared online development is very appealing and helpful. To put it another way, Replit saves me from having to spend time learning and monitoring "administrative" aspects of development. I can just work on my coding challenge. Unfortunately, the new billing system is a step backwards.<p>The problem for me is that hosting costs are now variable, and the mere fact that I have to monitor or worry about an unexpectedly high bill is a drop-dead. Moreover, I have to take time even to understand the billing system.<p>If I understand the new billing system correctly, and again, I don't want to have to spend time figuring it out, there is a monthly allowance, so that my typical small test deployments are unlikely to incur any charges beyond my prepaid annual subscription. Is that right?<p>Suppose I leave a site deployed, and there's a DDOS attack? Or by some fluke, the site goes viral because a Reddit user happened to like a test image on the home page. My allowance is exceeded, and I'm suck with a bill. Sure, it's unlikely, but it could happen. I see complaints about unexpected bills from various cloud providers often, nearly every week.<p>The whole appeal of Replit's earlier billing system is that there was a fixed cost. Is there a setting so a deployment will be taken offline if the prepaid allowance is exceeded? If not, I won't use the service as much as I'd like. Why pay for a service I use only for the occasional one-off?<p>That said, this makes me realize I'm not a satisfied customer, and I regret renewing my one year plan recently. The site is just too unreliable. A problem the replit has had for years (I haven't tried this recently), for example, is that if I accidentally select a large file in the editor (like a data file), the browser freezes while an attempt is made to render the file. Sometimes the only way to recover from this is to delete the repl. At least put up an alert if a large file is selected, "You have selected a 1 GB file....."<p>Also, the forum-based support is practically unusable, unless someone happens to have recently posted about the problem I'm having. Searching through posts and reading lot of unsolved, minimally categorized issues with non-authoritative replies is not a good use of my time. I get that Replit doesn't want to provide support, and there might not be a market for paid support in Replit's user base, but Replit can do better. EDIT: Is anyone working on ML-based support?