If you are building whatever product, there is always many features to be added, but in the end, very little percentage of people are actually using it. I.e. companies are sending emails about new features, but I never go through them to see what's new.<p>What's your opinion here? You have to add something, like beer companies are changing the bottle design, they don't change the taste of the beer.
People only use 20% of Words features. The problem is different people are using a different 20%. This is the nature of software, there is usually someone using a feature and for them its critical while others have no idea it even exists.