The whole story:<p>We have our main URL black listed by Facebook for almost half a year now. What can we do in order to get some reply from the support team ?<p>We're a sitebuilder: <a href="http://www.cabanova.com" rel="nofollow">http://www.cabanova.com</a>. We give our users a free url: username.cabanova.com. One of our users got us black listed in Facebook about half a year ago. We acted very quick and disabled / removed the spammy user site. Nevertheless we noticed that we could not post anything with our url: <a href="http://www.cabanova.com" rel="nofollow">http://www.cabanova.com</a> in Facebook.<p>We tried to contact Facebook support several times even sent an official letter, but we got NO reply. What can we do ?<p>Facebook is really important to us.<p>Please advise.
The unhelpful answer is that this is an unfortunate possibility when building your business on top of another business.<p>IANAL; have you looked down any legal avenues?