After ten years using fastspring with no issues and decent sales volume, I received the same email. I categorically refuse to KYC by uploading a picture of my passport and allowing some algorithm to scan my face, and being asked to pay for the privilege is especially insulting. I allows my account to terminate. It remains to be seen whether they will keep my last two weeks of revenue also.<p>I switched to Stripe for billing, where apparently I do not need to undergo such KYC. I expect that won't last forever, and don't know how long I can go on hopping services without uploading a passport photo.<p>Modern KYC is an insanely invasive process carried out through insane methods, and I wish I saw it getting more pushback. Online ID verification should be done through zero knowledge proofs, if at all.
I've switched away from FastSpring in 2021, when they outsourced their payouts to Hyperwallet (for me this change meant double currency exchange USD -> EUR -> USD with associated double exchange fees). It looks like FastSpring rolled further downhill since then. This reminds me of Plimus/Bluesnap collapse: when this kind of company runs of cash, its tends to establish various funny fees before finally flipping up.
I don't know why anyone would rely on a payment processor that seems incapable of taking credit card payments for their own service.<p>As in this case it's being used as a backup provider, you're not likely to know how well they'll handle processing if your primary provider has issues. Given that this happened, I would question the wisdom of remaining with them?