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Show HN: Painboard – AI-powered customer feedback analysis, humans in control

1 pointsby focuserover 1 year ago
Hi HN, Excited to share with you what we&#x27;ve been building lately! We&#x27;ve observed a pressing issue that businesses regularly grapple with: they’re flooded with customer feedback — reviews, support tickets, etc. — yet the textual, semi-structured nature of this data makes it tough to dissect manually without substantial time investment.<p>While AI has stepped up as a promising solution, the subjective nature of interpreting this data can reduce the utility of AI-generated reports. Every business has its own angle – the unique metrics and perspectives that define how they see success. All too often, users need to manually extract snippets from these reports and edit them on their own, a process that’s neither scalable nor efficient.<p>That&#x27;s where Painboard steps in, striking a balance between the expediency of AI analysis and the indispensable personal nuances of manual curation. Painboard harnesses the prowess of GPT-4 and cutting-edge NLP techniques to not only analyze but also offer a dynamic curation of insights - all within a familiar, Kanban-style board interface.<p>Imagine scrolling through columns and orderly stacks of cards, each representing unique &quot;themes&quot; distilled from raw data, backed by relevant metrics like customer count. Want to group things? Drag and drop. Find two themes too similar and want to merge them? Drag and drop.<p>Painboard isn&#x27;t just about organizing data; it&#x27;s about empowering you to interact with it. It mimics the human model of working with a team of people. You collaborate with it versus just completely outsource to it.<p>I&#x27;d appreciate any feedback or criticism. If you have some data that you&#x27;d like to analyze, we&#x27;d love to create a board for you too.

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