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SiriusXM sued for allegedly trapping customers in unwanted subscriptions

4 pointsby bohover 1 year ago

1 comment

iwanttocommentover 1 year ago
I have mixed feelings about this.<p>I have a few SiriusXM stations that I rather like. Every year for the past decade - and I have a calendar event set up for it - I call or chat and politely say &quot;I simply can&#x27;t spend $40 or more each month across my two cars this next year and would like to cancel unless there is a substantially better promotion available.&quot; Within 10-15 minutes I&#x27;ve renewed at an acceptable yearly promotional rate that&#x27;s around a third of that.<p>This is very unlike what continually happens booking hotels or AirBnBs or rental cars or phone services or cable TV, where you get to the final page and there&#x27;s just any number of total nonsense fees that radically inflate the price to ludicrous degrees.<p>Keeping a decent rate on SiriusXM is a 15m&#x2F;year <i>negotiation</i>, as opposed to resort fees, cleaning fees, service fees other non-disclosed mandatory fees that other businesses spring on you at the last minute with no recourse.<p>We absolutely need to get rid of junk fees, but SiriusXM are far from the worst.
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