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Startups - Get To Know Your Users

60 pointsby destraynorabout 13 years ago

5 comments

jnorthropabout 13 years ago
The site doesn't provide much technical details but I'd be worried that aggregating data from disperate sources (potentially external) in order to identify and track users could run afoul of privacy laws and regulations. Particularly for companies operating in the EU or those in the US that have access to student, medical, financial or government data.<p>Also, I'm suspicious of a product that promises a seamless integration of disparate data sources. Anyone who has tried to do that within a company, and I imagine many of us have, knows just how tricky that can be.<p>I guess some additional details would be nice to have before I'm sold on the promise.
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kenrikmabout 13 years ago
Great post, by the end I was looking for the "buy button" you did a great job defining the problem and a nail that sticks out always gets hammered. ;)
vincentchanabout 13 years ago
Have been using Intercom for our products for a few months already. It's fantastic! And our users love it a lot.
sparknlaunch12about 13 years ago
I have heard lots of speak around this sort of user monitoring recently. Sure, sounds great but how important is it? Is it a priority for a startup?<p>Sure it may help in converting some new customers. May help existing customers. But is this where you want to spend your time and effort?
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chrisdroukasabout 13 years ago
Des, where is Intercom based out of?
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