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Gravity Industries locked out of Instagram account

3 pointsby nomilkover 1 year ago

2 comments

nomilkover 1 year ago
Not sure if it&#x27;s relevant&#x2F;allowed to post an account lockout help request on HN, but here&#x27;s the text from their facebook post (I have nothing to do with GI; figured someone here might know what to do):<p>&gt; We’ve been unable to access our Instagram account (@TakeOnGravity) for some days now<p>&gt; The backup email associated with the account is not one we recognise, nor have access to, presumably belonging to a PR agency from the past. A third level of security that is currently being triggered, beyond password &amp; code-to-mobile, is holding us hostage. It was triggered we think by our HQ (and hence home IP address) relocation.<p>&gt; We have tried everything with over a dozen Meta-Verifed support people, who have now told us they have given up!!!! Does anyone here have contacts at Meta, Facebook or Instagram who could assist us urgently?
nomilkover 1 year ago
UPDATE<p>They got back in: <a href="https:&#x2F;&#x2F;www.facebook.com&#x2F;photo.php?fbid=797933975707474" rel="nofollow">https:&#x2F;&#x2F;www.facebook.com&#x2F;photo.php?fbid=797933975707474</a>