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Google closed my decade-old Cloud account

1 pointsby moinismover 1 year ago
I&#x27;ve been using Google Cloud for my multiple SaaS products, mainly because of Firebase, for about a decade.<p>Today, I received emails from Firebase that my projects changed from a paid to a free plan due to an issue with my billing account. (And no, payment was not the issue. I do not have any outstanding payments. That was the first thing I checked.)<p>When I log into GC, the top bar in red shows: Your account has been closed. You can no longer access Google Cloud. Contact support for further assistance.<p>My billing page shows: This billing account is closed. Reopen it to continue using linked projects. But when I try to reopen it, it says: You can&#x27;t reopen this billing account because this account is not in good standing.<p>The payment overview page says: Your payments profile is currently suspended because some information on your account couldn&#x27;t be verified.<p>Pointing me to this URL: https:&#x2F;&#x2F;support.google.com&#x2F;pay&#x2F;contact&#x2F;account_verification<p>So apparently, Google needed to verify something about me, and instead of asking for it, they thought, why not close the account first? What&#x27;s the harm in that?

2 comments

simonblackover 1 year ago
If somebody else on the cloud is holding your data, they own it. You don&#x27;t.<p>If somebody else on the cloud is holding your data, they can take it away from you at any minute.<p>If somebody else on the cloud is holding your data, you need a backup of that data on your system.<p>If you have a copy of the data on your system, you can make a separate backup of that data, also under your control.<p>If you have both your own data, and a separate backup of that data, why are you giving your data to somebody else on the cloud?
LeonBover 1 year ago
That’s horrible. Good luck, I hope this gets resolved some how.