Call-Center Firm Sinks on Klarna Claims AI Is Doing Agents' Jobs

<a href="https:&#x2F;&#x2F;archive.is&#x2F;RfRRt" rel="nofollow">https:&#x2F;&#x2F;archive.is&#x2F;RfRRt</a><p>Articles a bit light.<p>References release here: <a href="https:&#x2F;&#x2F;www.klarna.com&#x2F;international&#x2F;press&#x2F;klarna-ai-assistant-handles-two-thirds-of-customer-service-chats-in-its-first-month&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.klarna.com&#x2F;international&#x2F;press&#x2F;klarna-ai-assista...</a><p><a href="https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=39536545">https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=39536545</a> (5 Hours ago, 110 comments)