I'm familiar with Zerodha for a completely different reason.<p>The founder, Nikhil Kamath cheated in a charity chess match vs Indian chess legend Viswanathan Anand. ref: <a href="https://hollywoodmash.com/how-chess-world-reacted-to-nikhil-kamath-cheating-scandal/" rel="nofollow">https://hollywoodmash.com/how-chess-world-reacted-to-nikhil-...</a> .<p>I've avoided the company since. Maybe the tech is great, maybe not, but led by someone who can stoop to cheating when the stakes are so low? No, they cannot be trusted with financial data.
India's online trading environment was crazy far behind in the 2000s/early 2010s, and Zerodha grew quickly because of first mover advantage. While stuff they bragged about when the post was written (small team, simple architecture, no product/finance experts) may have initially helped, today they have a terrible reputation for having a buggy app, lack of basic features and no customer support. Other startups like Groww and established banks have now caught up and some of them have surpassed Zerodha in terms of users and trading volume.
I'm actually familiar with Zerodha, as I had read their developer blog about their Flutter mobile app, but no idea why an article back from 2020 is getting traction.
#zerodha trends frequently on twitter in india for wrong reasons lately.<p>1.prices lagging compared to other brokers..on live charts
2.orders not showing up on orders page..panicking option sellers whether their order is executed or not.
3.not accountable for late execution of orders causing huge losses.<p>other platforms are as terrible as well.
They keep boasting about having a lean tech team, but it is one of the worst things they do.<p>If you just look at their forum, the average time to complete a feature release is 4.5 years (Eg: SWP, STP (still not released), XIRR in their platforms, Instant withdrawal)<p>I signed for their products solely after being impressed by their tech blogs and Nadh's writing. After joining, I reported 4 bugs within a week. Their customer support is terrible (replies fast, have to give them that). They keep gaslighting me into believing problems I report don't exist, and then keep closing tickets. They take a week to reply for some tickets, but then close it if you don't reply in a day. Such policies show they are interested in just the metric of tickets "resolved". So I too gave up reporting them. I guess I created too many tickets, and was really annoying them.<p>I really wanted to enjoy using their products, but am stuck in their sub-par "ecosystem" now due to high costs of moving out (DP charges will be huge due to such a large quantity of unique shares, them holding MFs only in demat meaning I can't switch easily).
> Hybrid infra. Physical racks where numerous exchange leased lines terminate + AWS. Sometimes, these leased lines go down when the civic body in Mumbai digs up roads.<p>Goddamit BMC.
Despite all the criticism, there are plenty of good takeaways and a 30-member tech team for the scale of the operations, and the size of the organization is impressive.