> Also, Park envisions a future where AI is integrated into every facet of Yum's restaurants, from generative AI assisting franchisees to AI-powered kitchen management and delivery platforms. The company is testing a ChatGPT-like chatbot in an internal mobile app used by restaurant managers to track and manage operations. This enhancement would allow team members to ask the app questions like "How should I set this oven temperature?" directly instead of asking a human being.<p>> Yum Brands is also reportedly exploring the use of generative AI for customer-facing applications, such as voice AI for drive-through orders and image recognition to monitor car counts and waiting times. We've previously reported on Wendy's experiments with dynamic pricing and AI-powered order-taking. Its dynamic pricing attempts were met with backlash when the news of potentially lowering and increasing food prices throughout the day went public in February.
Actual article:<p><a href="https://www.wsj.com/articles/taco-bell-and-pizza-hut-are-going-ai-first-yums-new-tech-chief-says-2f423d5e" rel="nofollow">https://www.wsj.com/articles/taco-bell-and-pizza-hut-are-goi...</a>