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Asus refunds Zenfone buyer for failing to provide bootloader unlock tools

258 pointsby kirenidaabout 1 year ago

14 comments

xjwmabout 1 year ago
I just sent feedback to ASUS expressing my concern at the loss of bootloader unlocking. I have 2 perfectly good cell phones that are e-waste now, simply because the vendor stopped issuing patches, and the bootloader can&#x27;t be unlocked to use LineageOS. I bought a Zenfone recently because I thought I&#x27;d be avoiding that issue. If they don&#x27;t fix this, I won&#x27;t be buying another one. ASUS CEO contact page: <a href="https:&#x2F;&#x2F;www.asus.com&#x2F;us&#x2F;support&#x2F;article&#x2F;787&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.asus.com&#x2F;us&#x2F;support&#x2F;article&#x2F;787&#x2F;</a>
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iforgotpasswordabout 1 year ago
I have an old Huawei P20 Pro floating around. When it was new, you could contact Huawei and get a code for unlocking the bootloader after providing your phone&#x27;s serial number. Great I thought, I&#x27;ll do that later when it stops receiving updates. Stupid me, at some point those arseholes stopped giving out the unlock codes. I wonder if one could sue, but from googling around a bit I can&#x27;t find a trace of them ever making this a selling point explicitly.
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sn0wtrooperabout 1 year ago
Long is gone the time where unlocking bootloaders and installing custom ROMs was the best path to follow. Even if you are able to unlock it (with difficulties such as this one, or others that involve opening the device and soldering a shortcut), you will have a device where apps check for unlocked bootloaders and rooted OS, and forbid you from use the application.
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BLKNSLVRabout 1 year ago
With the increasing difficulty (impossibility) of bootloader unlocking that most manufacturers are building into their Android devices, I wonder whether it&#x27;s market reasons (the longer the devices are operational, the longer upgrade cycle) or pressure from intelligence agencies due to minimised Google &#x2F; telemetry data back doors in custom ROMs.<p>Using the &quot;simplest answer is often the best&quot; approach, it would historically be the profit motivation at 99% probability. Currently, though, feels like surveillance and intelligence gathering is edging to the higher likelihood.<p>Edited to add: and maybe it&#x27;s not even intelligence agencies, maybe it&#x27;s purely profit driven from the personal-data-selling industry.
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clementmasabout 1 year ago
The refund is probably not worth the time spent building the case but it sends a valuable message. Keep your promises.
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ktosobcyabout 1 year ago
I do hope that (for example) EU would force makers to provide a way to unlock the device and install any OS&#x2F;distribution I want...
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Cort3zabout 1 year ago
Besides the point here, but why is it so diabolically hard to decline cookies on this site?
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ReptileManabout 1 year ago
Okay - so which devices are left that are easily rootable? I will be in the market for new one soon. It&#x27;s good if EU after mandating usb-c also mandates unlockable bootloaders for whomever wants it.
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mnw21camabout 1 year ago
&gt; This has set a basic precedent<p>I would note that technically the small claims court in the UK does not set precedents. That would be the function of a higher court.
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bcravenabout 1 year ago
I think this is the original thread:<p><a href="https:&#x2F;&#x2F;xdaforums.com&#x2F;t&#x2F;court-action-against-asus-false-promise-on-bootloader-unlock-tool.4657042&#x2F;" rel="nofollow">https:&#x2F;&#x2F;xdaforums.com&#x2F;t&#x2F;court-action-against-asus-false-prom...</a>
spuzabout 1 year ago
It&#x27;s not clear whether a standard refund is an option for buyers whose phones are still under warranty. Did Timothy try that before going to small claims court?
Rinzler89about 1 year ago
<i>&gt;Given that ASUS has one of the worst software support commitments in the Android world [...] It started removing posts about bootloader unlocking in its ZenTalk forums.</i><p>Which is why I never understood why Asus Zenfone kept being recommended on HN all the time when people asked for good android phones to buy. I thought this community appreciated long SW support. I think the people recommending it were not dogfooding it.<p>Why not go for something that has 5-7 years of SW updates like a Pixel or a S-series? The Zenfone wasn&#x27;t any cheaper than those either(at least in EU) so you were also getting a poor value for money.
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solarkraftabout 1 year ago
&gt; ASUS makes some of the best Android phones you can buy<p>&gt; ASUS has one of the worst software support commitments in the Android world<p>How can you possibly say both things in the same article?
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DoneWithAllThatabout 1 year ago
The article casually refers to Asus breaking “their promise” but nothing in the rest of the article suggests Asus ever promised anything of the sort. That they used to provide the tools wasn’t a promise. Did they ever advertise or up-front communicate that these tools would be made available and maintained?
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