I spent several days setting up the Samurai payment gateway with a new product I'm building. I ran into a mysterious error, so I submitted a help request. No response for a week now. Their phone number isn't working, no response on twitter, no response over email.<p>Is anyone else using Samurai? The product looks excellent, but this support is abysmal. I see they were acquired by Groupon on 3/23, perhaps Groupon is dropping the gateway portion?
Hey everyone -- integrating a company after an acquisition is hard. Several of the people who were involved in marketing and customer support left as part of the acquisition, and we needed to spend a few months building up a bigger team, integrating with Groupon, cleaning up some technical debt and increasing the scalability of the product.<p>Excellent support is important for payments products and it is something we are committed to, but not something that we can deliver at the moment. Thanks for being patient during the integration period.<p>Sean (co-founder of FeeFighters)