CrowdStrike caused millions of computers to be stuck in an infinite reboot-to-BSOD cycle.
The CrowdStrike CEO admitted fault and apologized publicly. CrowdStrike then sent out 'fuck you' $10 uber eats as a sorry, further admitting fault to places.
The CrowdStrike CEO did this at McCaffee? Aswell as their CTO.<p>if CrowdStrike isn't to blame, then who is?
(SaaS CFO’s perspective)<p>If push comes to shove, Delta can sue and/or stop using the product.<p>This is ultimately a question of contracts, liability limits— particularly if Delta secured consequential damages.<p>SaaS contracts are designed to defaulted to NOT allow a customer to pursue consequential damages remedies.<p><a href="https://en.m.wikipedia.org/wiki/Consequential_damages" rel="nofollow">https://en.m.wikipedia.org/wiki/Consequential_damages</a><p>This is a question of CrowdStrike’s Deal Desk contracting hygiene.<p>Deal Desks are the joint finance-legal-sales teams that work on enterprise contracts in scaled enterprise SaaS startups.<p>This is a SaaS CFOs nightmare.
I am looking forward to see how this goes in court, as it can be yet another step forcing companies into proper quality development workflows, and liability.
All parties suck here. CS for writing shitty patches and full sending it to customers world wide.<p>But Delta for having terrible investment in modernizing their IT infrastructure.<p>This is very likely to settle out of court or dropped once the CS outage falls out of the news cycle.
Delta's IT department is in for tough times ahead, considering these cases drags on for years..<p><i>Should Delta pursue this path, Delta will have to explain.. why CrowdStrike took responsibility for its actions—swiftly, transparently, and constructively while Delta did not.. Delta would have to preserve a series of documents, including those describing its information-technology infrastructure, IT business continuity plans and its handling of outages in the past five years</i>
The crew location and status systems are all manual and phone based this is a chronic problem across many airlines.
When the system goes down it takes hours or days as crew all have to call in, wait on hold for hours and get their status back in the system.<p>If only some smart tech people gathered somewhere and someone could make a mobile app to allow crew to set their status and location instantly. They’d corner the market and save airlines billions.
Do you blame the match (CS) or the bad forest management building up unsustainable levels of combustible material (Delta management)?<p>Society still blames the match based on recent legal outcomes, so Delta will probably win the argument.
Wait, were Crowdstrike seriously suggesting giving their staff physical access to Delta systems at airports across the world having just nuked those same systems through incompetence or negligence... what....
What is society going to do during a bad solar storm or a really nasty worm or China cuts all the undersea internet cables?<p>It was no secret CrowdStrike updated all PCs at once. Delta could see that. It is no secret updates can nuke computers. Delta knew this could happen.<p>All business should have a plan for cascading/total outages.<p>This was a great test of humanity that Delta seems to have failed.<p>Deltas total incompetence makes me feel like CrowdStrike incompetence is canceled out. Delta's CEO clearly has no idea what he is talking about.