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The Six Stages of Field Service Support

2 pointsby AceyMan9 months ago

2 comments

AceyMan9 months ago
This is an internet classic; I think I first read it postd on USENET.<p>Since I am going on my <i>third</i> visit to get my non-electronic washing machine fixed, this one came to mind.<p>It&#x27;s getting harder to find on the internet, so part of the reason is to get it in the hands of the HN crowd. If you&#x27;re new to this: Enjoy!
AceyMan8 months ago
I just came back to say HN has become the biggest group of sycophant basement-dwelling losers you could possibly imagine.<p>The article should have been top 10, but not in this weak field.<p>&#x2F;a greybeard