I had an office conversation today.
The person I talked with has said that 2025 is their year to make AI work for their business.<p>I expressed that I think it is good at somethings, and not so good at others.<p>They have tested it and feel AI agents are ready to handle low level enquiries for support and, most importantly, sales.<p>I looked for opinions on and found this article.<p>My opinion is that AI is great for structured work (based on structured data), but risky on creative work where customers are involved.<p>I'd be interested in hearing if I'm wrong and behind the latest developments. And what I should be looking at is this area.