This all boils down to several salient points:<p>1) Nobody, not even 90-year-old computer newbies, has trouble understanding hierarchical folders. There could not be a more natural concept of organization. It corresponds to a box inside a storage box inside a closet inside a room inside a house inside a neighborhood, etc. It's just every level is called a folder. Saying that "x" group of people "can't understand" that is just insulting to them, frankly.<p>2) People who use a flat directory to save 1000's of invoices on a computer which is only used for that, who do not understand folders -- that's fine. This doesn't prove folders are non-intuitive. They just don't <i>need</i> to understand folders, because the job doesn't require folders. The moment their job does, someone can explain it to them, and they will get it, the same way they get that paperclips go in the box on the shelf in the closet.<p>3) The original Mac OS (say, up to System 6) did a great job of making folders understandable. They were physical icons, physical window locations, they were easy to use. The Open/Save dialogs could be a bit confusing, and still are -- there's definitely room for improvement there.<p>4) Modern OS's do a <i>terrible</i> job at making folders understandable, because there are drive directories, often hidden, and then multiple user folders, and their Documents directories, and then things <i>outside</i> their Documents directories (like Desktop, Downloads, etc.), and fake folders that show the content of multiple other folders, etc.<p>5) So people are rightly claiming that folders are a mess and confusing. Yes they are, on modern OS's. But the problem is not with the concept of folders, it's with their back-assward modern implementations. So don't throw the baby out with the bathwater and claim that folders are bad. Instead, the solution is:<p>6) Modern OS's and apps: stop trying to organize our damned files for us! Stop auto-creating "Downloads" and "My Pictures" and "My Skype Photos" and "My Virtual Machines" directories. Just stop it! Instead, give each user their own home directory, have it be <i>empty</i> on a new computer, have every application open/save things in it by default (including downloads), and let the user organize things gradually as they see fit. And don't let anyone but a power user ever get outside of this directory.<p>(And ideally, stop allowing users to put documents on their desktop -- it just confuses things and nobody has ever come up with an intuitive way to integrate that with the concept of user folders (my desktop is <i>inside</i> my user folder, what?). Documents on a desktop is an outgrown metaphor that just nobody seems to have the courage to jettison.)