Their response focuses entirely on the issue of them charging them for a name change, and almost completely ignores the bot issue.<p>I personally don't see that as a big issue, it would make sense that they don't let pages change names willy-nilly. This response is peculiar
There was a "miscommunication" about the name change. I'm a little bit more concerned about the whole "80% of our clicks were a sham" thing. But that could be just me.
No mention from FaceBook of bots and how they're planning on handling fake-accounts in the future. Is FB trying to deflect the issue by muddying the water with the "name-issue"? If so, bots must be a bigger problem for them than I thought...
The sad thing is that this highlights one of the biggest problems with dealing with big technology firms (Google/Apple/Facebook/PayPal). You need to gain substantial media coverage before you get anyone from the firm willing to address your issue.
Isn't it always a miscommunication with Facebook, and always the user's fault - not abuse by Facebook - and us users simply don't understand that it's actually a feature they're so kindly providing us?
When you consistently act in an unethical way, things like this ate even worse than normal. I suspect Facebook is going to crash - gut feel, of course.
It seems likely this was a mistake, and not the result of dishonesty or malicious intent. That said, such an enormous mistake should have never been made in the first place, especially by a company such as Facebook.
><i>2. FB may or may not be involved in the ad-bots, but, they will drop their $ contingency on ad-rev for the name and payout these guys to shut them up.</i><p>This was predicted.<p><a href="http://news.ycombinator.com/item?id=4313405" rel="nofollow">http://news.ycombinator.com/item?id=4313405</a>
They can't be that crazy, if they pulled that bot scam on just one customer, they risk alienating their entire user base. How could they possibly think they could get away with something like that? It doesn't add up.