They also don't bother fixing bugs in the reader software, or perhaps <i>unable</i> to fix bugs. For more than ten years I have been complaining to Amazon about a bug that makes it impossible to delete sample books from the reader, the option disappearing from the menu. I suspected they didn't believe me so I escalated to an online chat and submitted a video of me trying to delete a sample. After a year the bug is still there. My workaround is to delete the Kindle app and reinstall. Clumsy, but it fixes the problem.<p>Now using ebooks.com for actual purchases, though the free samples from Amazon are useful for making the decision to buy elsewhere.
Seems like more of the usual - though the complaints in the article are scattered all over through time. But it's following a general theme we're all used to - inconveniencing power users and reducing user choice, tripling down on DRM, releasing half-baked hardware and software and taping it together on the fly.<p>Very ironic for that article to be posting referral Amazon links in the article all while criticizing those very products, though.
I don’t know anyone who owns a kindle and still buys books for it. Maybe I’m not in the part of society where these are more popular but I feel like everyone prefers physical books. Is this even a big business for Amazon? Why are they so aggressive in how they run it?