The title and premise of the article seem totally flawed.<p>The reason why Aegis has opted to hire locals within US is for their native American accent. The cost of vocal training of an average Indian employee is quite high. Given the attrition rate and gap in quality of delivered service, it makes sense for these companies to find out ways to sustain and meet standards. That's why cheap hire of people who "lack high school diplomas" makes sense in the US.<p>This does not in anyway suggest that India is now 'outsourcing' back to United States. That is likely to happen only after huge and reverse tilting between the two economies [Assuming China does not exist!]. IMO, this move on part of the company indicates only their incapacity to serve from India. In other words the article is just an ego-massage fluff piece.<p>[Language fixes]
After the dot com bust, they only interesting consulting job I could get as a 5 month gig for an Indian company writing a Java Sharepoint clone. They did not pay very well, but the work was satisfying. I have also had two remote gigs from China and a few from Europe. Earth seems flat (in the Thomas Freidman sense) to me! Btw, I live in the mountains of Central Arizona.
> <i>Capuana, a manager for Aegis in New York, motivates this U.S. office with dress-down days </i><p>Can anyone explain to me why a call centre worker needs to be dressed 'up' most days?
Yes, this is true.I know a lot of companies that are hiring more in the US and opening offices. This trend is going to continue. USA has some exceptional people and skillsets, and so do Indians. It will be a win win situation.
I think with the advent of the internet, the disparity in the world economy is being normalised. In India, just 6-7 years back, $200/month was a good salary where one could lead a a happy life. Nowayadays, $1000/mo is fairly manageable (still very low compared to world standards). Inflation is up, living standards is improving, costs have risen and so are the income expectations. So, this might not be surprising.<p>Just my thoughts.
I wonder how much profit there is to create loops? Company outsources to India which outsources to the US which outsources back to India which outsources back to the US, etc. I guess they make it work by finding cheap labor in the US (compared to training Indians).