A simple hack to accomplish this, even if you don't run a site with an embedded video widget: mail every customer 3 days after signup and offer to Skype chat them about the problem space and about configuring your application. You can withdraw this offer when you have too many customers beating down your door ("high class problem").<p>Words like "I run the company", "I am the founder", "I am the CEO", "I am in charge of the product", etc etc, pick your favorite phrasing, <i>magically</i> dissolve all barriers to getting this accomplished, by the way.