We have just launched an MVP for business to business customer satisfaction monitoring.<p>http://www.clientheartbeat.com<p>Our product helps identify at-risk customers and indicate trends with your individual customers that may need attention. You can then anonymously compare your scores against others in your industry. Awards in different areas of business can be earned to share with current and potential customers, or circulate among your team.<p>We've demo'd the app to our group of alpha testers and now we'd love to get your feedback.<p>Thanks in advance,
The Team at projuce.com
Neat app!
So this is specifically trying to measure a customer's satisfaction with your customer service (not their satisfaction with a specific product or the sales process for example)? If you were trying to measure those other things, I wonder how this tool would handle it? And how do you make sure the results are focused on the customer service (rather than the other stuff)?
In my experience with measuring customer satisfaction, folks can be very happy with the quality of service they receive but absolutely loathe the product or the process they had to go through to purchase it and then ultimately give you a low score on "Would you recommend this company?"
Slick design, I'm going to play around with this. Any chance you'd share what you're using to draw the gauges/graphs in the screenshots?<p>Right now I'm trying to do the same thing for my own customers with timed followup mails after signup, and a feedback form at the bottom of every page of the app.