This is a radical change from how we might have imagined Steve Jobs dealing with this situation.<p>I can imagine a scenario in which Steve spins the maps snafu so that the customers end up apologizing to him.<p>"In Steve Job's Apple, the customer is always wrong."
Apology can be accepted if they fast track google's map application to at least mitigate this mess. I am glad that I didn't update my iphone to ios6. The wife isn't so happy that I update her phone!
I can't say for sure what Jobs would have done, but you can bet that Jobs would have known about Maps' limitations on Day 1, and he would have addressed the issue right away instead of waiting for 2 weeks like Tim Cook.<p>Remember: Jobs used the products extensively before they were launched. If Tim had done so, he would have seen the deficiencies in Maps, instead of just relying on his underlings saying "it'll be OK".
Map is OK for me. It is just only the beginning. When Google Map was launched, we didn't see all the features. The only problem with iOS6 was viewing Unicode Language in Mail App. It is really frustrating.
If Jobs were there, they wouldn't have release the phone with maps. What they should have done is put both maps and google maps on at the same time and have a switch off date for google.