For all of you who have side projects or ever had side projects, did you ever charge for them and if you did, how did you provide technical support outside your day job? I'm trying to build a Saas but I'm wondering how I would provide support given that I have a full time job.
Two thoughts:<p>1. The level of support you will have to provide is directly related to the type of customers you seek, see <a href="http://news.ycombinator.com/item?id=4036118" rel="nofollow">http://news.ycombinator.com/item?id=4036118</a> for some good notes from patio11 on this.<p>2. Build a great FAQ and keep the features minimal in your application (less options, less to support).