I just created an account and installed the tracking code on one of my sites. I have to say, the UX from sign up through implementation is exceptional, and virtually seamless. I particularly liked the install verification sequence, and the brief yet informative animated introduction to the dashboard. Kudos to your team for creating a product that's such a pleasure to use and look at!<p>A few very minor nit's to pick: Overall, the login screen is great, but omitting the submit button seems a bit too minimalist. I know what to do because the response of using the Return or Enter or Go key is by now second nature; it might not be as apparent to less geeky folks. Besides, the design choice is jarring given how prominent a button you're using for the password reset flow.<p>Regarding the visual flow in the sign up process: It's probably already on your list of ToDo's, but the form styling between the join and login screens is substantially different.<p>After installing your tracking script on both a static page and using the Wordpress plugin, and double checking the installation verification, I had to go through the dashboard introduction a second time. It would be ideal if there was button allowing me to dismiss/opt-out of the intro.<p>Lastly, I'd suggest experimenting with an additional tier of pricing above the $9 mark but below the custom enterprise level. My intuition is that there's a level where people want more capability but are reluctant to go through the personalized and uncertain "Enterprise" process. Also, it's possible people might be more likely to choose a paid plan if there was more than one option; that's definitely the response I personally had.<p>Just off the cuff, one version might be:<p>Free: 1 site, 1 individual<p>Standard: 3 Sites, 5 team members. $9/month<p>Premium: 10 Sites, 10 team members, exclusive premium features. $19/month<p>To be sure, you don't want to cannibalize your Enterprise sales, so it's worth comparing these price and usage points to what data you have in that area.<p>Finally, grandfathering existing Premium users in this scenario would be as simple as upgrading them to the new level and giving them a $10/month discount for the life of their account.<p>Good luck, and great product!
I don't like the form field labels inside the fields:<p>1. When I go to the login page on my PC or Nexus 7, I see a blinking caret at the beginning of the "Email address" text and I have no idea whether I need to select that text so my typing will overwrite it, or if I should just start typing.<p>2. When I go to the page on my Android phone, I don't see the "Email address" text at all, just a blank field with no indication of what goes there. I have to tap outside any field to see what that field is for.<p>I don't think labels inside fields should ever be combined with automatically putting the focus in one of the fields. That forces you to leave the label in place when the focus is on a field, which is a recipe for confusion. Conventional labels are much more friendly.<p>After I type in my email address (in the .to domain; see my profile here), it shows me a picture of myself as soon as I complete the address. That's cool, but when I hit Tab to go to the next field it says "Did you mean mg@me.com". Huh? Perhaps if you find that you've succeeded in fetching a gravatar, you should not use the "did you mean" message. The gravatar itself is a better confirmation that I've got the right email than any possible second-guessing you could do about domain names.<p>Also, your blog is pretty hard to read. The text is barely more than 50% contrast, really faint and washed out. Why do modern web designers think text contrast is their enemy?
I don't think the "Did you mean [...] ?" popup should block the password box. Maybe it should appear on the top instead? My email address uses a .io domain and it suggested the .com domain. Since it blocks the password box, it seems like it's assumed that the suggestion is correct, and that I'll click the box before continuing.<p>Aside from that, it looks great of course. I think that goes without saying.<p>EDIT: I don't think that this was really a call for feedback, but there's my two cents either way.
> When have you ever gone to “Forgot your password” without entering an email first, or <i></i><i>having guessed a password?</i><i></i> Clicking on this autofills the email you had in the login form...<p>1) I love reading posts about UI features, but I noticed something ironic about this one: both e-mail and password fields are cleared when an authentication error occurs, so clicking "Forgot Password" will result in a blank e-mail being copied over. If a user bothers to type in their email address, they will probably also try a password and click login at least once before clicking "Forgot Password", so by then the email will be blank again.<p>2) Another interesting difference is how this site and Quora display user photos. Quora will tell you if your e-mail is not in the system or needs confirmation, while this site always returns an invalid password message, even if the user doesn't exist in the system.<p>The big UX flaw here is that a photo might frustrate a typical user into trying lots of passwords since their photo shows up when they type their e-mail address, when in fact they don't have an account or used another e-mail to register.
That's pretty neat. The suggestion tooltip in it's current form is a bit annoying though. I actually did type my email correctly, it even has a gravatar, but I can't stop the suggestion from overlaying half the password field.<p>Also, on a failed login attempt I usually typed my password incorrectly, not my email (especially when I can even see my gravatar). So you might want to keep the email field populated.
I entered me@thomashunter.name, it pulled my gravatar, then asked me if I meant me@thomashunter.me. Not sure why it didn't like the .name TLD.<p>The tooltip floated over the password box and was kinda annoying.
The gravatar is a nice touch, but it works even if my email is not signed up with your service, which felt a bit misleading.<p>I got the sense of, "this is the correct email address to login with because the system recognized me" when in fact it was the wrong email.
1. Where's the Login/submit button? I wonder if many people would expect this.<p>2. What do people think about when you enter your email address and accidentally enter the wrong password: should the next page have whatever email address you initially entered re-displayed? Because the error message (rightfully) doesn't indicate whether the problem was actually with the password or whether you instead typo'ed the email address, would having this re-displayed allow the user to more easily recognize their mistake? (i.e., seeing that you typo'ed your email address is more helpful instead of first thought being that you've forgotten/mistaken your password)???
I'm wondering about the /lack/ of submit button. I'm often tempted to remove it but I know from experience that so many people use the mouse to click on the button rather than pressing <i>enter</i>. What are your insights in this issue?
The thing I found a little jarring about this, is that if you are not registered for gosquared, it still can get a gravatar you have registered on gravatar. Despite me not being registered, entering my email, it is as if they already have information on me.<p>This could be a little daunting to someone who doesn't understand how this is happening.
Why does the account creation screen use a completely different layout/style (stock bootstrap)? That was very jarring to me.<p>I'll assume you just haven't gotten around to changing that too, but it ruined the effect.
I really hoped to see my email copied in the use case of typing email on the sign in page, and clicking sign up,<p>also the sign up page looks so much different, so I would say 100% score on the 50% of the job done.
Do you foresee any issues pinging gravatar as fast as every 200ms (based on your source) when someone is typing in their e-mail address? Since you are checking domains and if they are correct, could you check to see if the email is valid form before pinging gravatar for an image? It seems like it'd be a little less load for all parties involved.
Bold claim, nothing to back it up. And this is an Analytics company.<p>Some of the features seem interesting but I'm skeptical as to whether people like the picture showing up (I certainly don't when I see it on Quora) or whether having to enter your email address is really a big deal or just a micro-optimisation.
Have you tested offering users Facebook oAuth? Seems to be increasingly popular, even regardless of how relevant Facebook integration would be for your user base and product. Just one less email/password combination to remember
<a href="http://forrst.com/posts/Login_Form_Underground_Social_Network-VN4" rel="nofollow">http://forrst.com/posts/Login_Form_Underground_Social_Networ...</a><p>I did this like two years ago, nothing original.
I entered my .us email address and is suggested I change it to .me. Also, the suggestion box covered up half the password field.<p>Other than that it's works very nicely. The Gravatar is a cool idea.
A nice touch is the responsiveness that was put into moving the sign-in box from the vertical-middle of the screen on tablets and desktops, up to the very top of the screen on mobiles. Well done!