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Growth hacking: Leading indicators of engaged users

33 pointsby RichardPriceover 12 years ago

7 comments

shykesover 12 years ago
All of these examples concern social networking products... I would curious to hear more from B2B online services. Tell us more about Salesforce, Atlassian, Zoho, Box...
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knesover 12 years ago
WOW. Great article...NOT. All of those "Growth hackers" indicators are just normal activity indicator.<p>"Someone sign up on my service and does something on my service that's expected of them to do?" BOOM! Leading indicator... No shit Sherlock...<p>As a marketer I'm getting tired to this buzz word shit around growth hacker...
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bbqover 12 years ago
Taken at face value, Dropbox's indicator is particularly interesting:<p>&#62; ChenLi Wang, who runs the growth team at Facebook [sic: Dropbox?], said that the leading indicator of an engaged Dropbox user is when they put at least one file in one Dropbox folder on one device.<p>Basically - the leading indicator is any use at all. The other business' all had, relatively, a much higher threshold.<p>This is probably because Dropbox is immediately useful and stupid-easy to use.<p>Of course, it's hard to take this at face value since we don't know how everyone is defining an engaged user (and each definition isn't directly comparable to the other services' definitions).
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sbovover 12 years ago
I was curious: when optimizing a leading indicator, what sort of effect does that have on said leading indicator?<p>Presumably there can be a correlation-not-causation effect, and optimizing said indicator wouldn't have as much as an effect on engaged users as it did on the indicator itself. Does anyone know of a situation where they had an increase in the leading indicator but none in engaged users? Might the relationship change over time?
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Tornover 12 years ago
I thought this was going to be 'leading indicators of enraged users'... which would be a pretty interesting thing to get analytics on to identify user pain.<p>Erratic mouse movements, page refreshes, etc ;)
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andys627over 12 years ago
What do people use for onboarding?
dreamdu5tover 12 years ago
The great thing about "user engagement" is it means whatever you want it to!