UX stands for User Experience, yet that slide deck seems to be missing an emphasis on the user. The PayPal team could learn a lot by getting outside of the building to help actual users. Discussion boards have hundreds of users asking for features such as easier refunds, counterfeit protection, customer service chat, and ways to unfreeze locked accounts.
This looks more like an excellent enumeration of cargo cult concepts from Lean and Agile. Seems to have little to do with UX though. Two-pizza teams? Silos? Tribes? You could completely fill an "Agile" buzzword bingo card with this presentation.<p>Putting the word Lean in front of your team's process doesn't suddenly make you experts in customer development or eliminating waste. Any more than putting UX after it will make them understand usability, or user centered design process.<p>These things are in fact hard to do and hard to learn, they require a constant practice and measurement of results. It is far harder than most people ever give credit for. Saying you're "up-ending company culture" (a physical impossibility in my opinion) and going "full bore" on lean, agile, fill-in-the-blank, then sending your teams some blog posts to read, and a presentation of "anti-patterns" to watch is pretty much the textbook definition of a cargo cult.
Nothing like that happens at PayPal. Don't know what was being smoked when that slide was created. I assume that it is part of the new 'it is all marketing, dummy' initiative.
Original post: <a href="http://looksgoodworkswell.blogspot.it/2012/06/anti-patterns-for-lean-ux.html" rel="nofollow">http://looksgoodworkswell.blogspot.it/2012/06/anti-patterns-...</a>