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Should businesses be transparent and honest, even when it might hurt them?

3 pointsby madmotiveover 16 years ago

3 comments

tallanvorover 16 years ago
This is a take on a rather classic business ethics question.<p>In the case of Carsonified, I don't think it was necessary to post that much detail about the decision to lay people off, or even to post that he was doing so at all.<p>On the other hand, of course, when failing to inform potential customers of things you know might lead to a worse experience, or may result in the customer losing money, it's usually better to be honest about it up front.
omnivoreover 16 years ago
He's mentioned before that he's blabbed too much, back when he was trying to sell DropSend. So maybe that's just his thing, that he doesn't know when to hush it.
CalmQuietover 16 years ago
Dishonesty and deception are attempts at short-term safety.<p>Honesty and transparency are long-term investments in the trust and good-will of your public.
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