Have anyone of you had a nightmare with stripe? failed payments... holding of money... random charge backs... etc... I am about to deploy it on a project where the 'director' is a bit worried about not having a merchant account associated with stripe.<p>If you could share any bad times that would be great!<p>I have heard a ton of good but no bad so I don't have much ammo on possible situations...<p>Thanks HN!
We've been using Stripe to accept payments at <a href="http://telerivet.com" rel="nofollow">http://telerivet.com</a> for about 9 months now, and generally we have been very happy with their service.<p>One thing Stripe doesn't really mention up front is that it's actually your responsibility to make sure that your customers aren't using stolen credit cards. (I assume this is the same for other payment processors, not just Stripe.)<p>We received a few payments that seemed suspicious (probably stolen credit cards), which resulted in a couple of chargebacks ($15 fee each) that showed up 3 months later. Since refunding suspicious payments to avoid chargebacks still incurs Stripe's transaction fees, we ended up developing our own heuristics to require manual approval of suspicious payments before sending them to Stripe.
We have been really happy with stripe as well. Past year or so we have built several projects using stripe. The only time we had a scare was due to a rogue administrator. Stripe helped us investigate the problem.
my experience w/stripe just adds to the pile of awesome. on a couple of occasions, i was in their support chatroom trading code snippets w/their engineers who were incredibly smart, responsive, and friendly.