My dropbox hasnt been functioning for over 2 weeks. My account is showing that Im using over 300% of my allotted storage, but I have checked every folder, and there is no way Im hitting my quota. I sent dropbox an email detailing the problem, and I received this back<p>Dropbox Support, Nov 24 12:08 am (PST):
Hi,<p>Thank you for your support request. Recently, we have been receiving a high volume of support requests and haven't been able to get back to you within a reasonable amount of time.<p>The volume of inquiries we receive on a daily basis prevents us from responding to all requests. Although requests from Pro and Teams users will be given priority assistance, we will do our best to get back to other inquiries when possible. If you are not a Pro or Teams user and you're looking to resolve your issue before we can respond, you may want to check out:<p>https://www.dropbox.com/help/<p>If you need to restore a large number of files and are unable to do so, please visit the following instructions to help us speed up the restoration for you:<p>http://db.tt/2QPImJ3g<p>If you are still experiencing problems, please reply to this message. We will try our best to get back to you, however we cannot guarantee a response. We're very sorry for the inconvenience.<p>Regards,
The Dropbox Support Team<p>--------------------------<p>What I dont understand is how has a company like Dropbox, who raised 250M dollars, still unable to handle support inquiries?<p>And since when has this become an acceptable response "We will try our best to get back to you, however we cannot guarantee a response. We're very sorry for the inconvenience."
Same here. I've been trying to delete a large folder for over a month. Dropbox doesn't let you delete a folder if it has a bunch of files in it. The only option is to delete like 500 files at a time, but there are literally tens of thousands of files in there, So I contacted support and have never heard back.
Worst case I had with them was when I migrated my personal account to a company account with an employer.<p>When I left my employer they removed my account from the company account, which in turn DELETED my previously personal dropbox account, took 4 days to get it recovered.<p>Used google drive ever since.
I sent in a support request last March and received the same response. It's really a bummer, since I feel less "secure" using them without knowing that I can reach someone if something unfortunate happens.