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Meetup, you've been bad, bad hosts

146 pointsby yoavfrover 12 years ago

21 comments

Maxiousover 12 years ago
See also "Meetup.com kills Vim London without warning" <a href="http://news.ycombinator.com/item?id=4698541" rel="nofollow">http://news.ycombinator.com/item?id=4698541</a> particularly <a href="http://news.ycombinator.com/item?id=4698718" rel="nofollow">http://news.ycombinator.com/item?id=4698718</a><p>&#62; This was a mistake on our part. We're reaching out and rectifying things now. Sorry guys.<p>Fool me once, shame on you. Fool me twice, hello Eventbrite!
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PanManover 12 years ago
Meetup is quite a bad service, but I don't know any better alternatives. I was one of the organizers of one of the larger meetups, with over 4K members. Some issues:<p>* The tools are nowhere near adequate to handle this amount of people, and more geared towards small groups<p>* However, there is NO way to switch: Your data is locked in with Meetup: There is no export or even access to the data of 'your' members.<p>* You can't just cancel a group: If you stop paying (which I did with a smaller group), it's offered to all members. All it takes is 1 spammer to pay, to spam all members. Basically, we are forced to keep paying for our group for years.<p>There is a big opportunity to build a better service here, but switching from meetup will be a pain.
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j2labsover 12 years ago
I run three meetups and know a bunch of the folks that work there. They are extremely fair minded people. Fairer than I am myself. Given what I know of the people, the service, and my experience hosting three meetups, this story doesn't feel right.<p>Meetup has done a lot to bolster the tech community in NYC. I have met almost all of my tech friends in NYC via meetups. Meetup employees even come to some of my meetups. I know for a fact that they care about creating positive environments where attendees are not bombarded by commercial interests. They want you to go kayaking with other kayakers, talk about programming with programmers, or find out how to cook fantastic vegan food with other vegans.<p>False positives sometimes occur and it's a shame. Perhaps meetup could've been more proactive before shutting the group down. I personally feel confident that meetup looked at the group and made a fair decision that it was indeed violating the terms of service.<p>As I mentioned above, I host three meetups so perhaps I'm biased. Here are they: <a href="http://www.meetup.com/hack-and-tell/" rel="nofollow">http://www.meetup.com/hack-and-tell/</a> - <a href="http://www.meetup.com/DUMBO-Tech-Breakfast/" rel="nofollow">http://www.meetup.com/DUMBO-Tech-Breakfast/</a> - <a href="http://nyc.brubeck.io/" rel="nofollow">http://nyc.brubeck.io/</a><p>If folks would prefer to use eventbrite, obviously do so. Eventbrite has no community building tools. It is a website for tickets. Meetup, on the other hand, cares so much about building communities that their whole site is built for this purpose. You will lose that.
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ghurlmanover 12 years ago
Not listed: the offending description, on which the whole thing seems to hinge.<p>Meetup.com seems like an awful choice for conference registration, or any one-off kind of event. I've been running not-for-profit tech conferences for a few years, and the mix of Eventbrite for registration (especially if it's a free-to-attend event, as mine are), and Lanyrd for schedule, speaker, session listings, and social interaction have turned out to be the perfect mix for me.<p>The only thing I'm missing out of those two is a system for accepting and voting/choosing speakers and sessions, but hey, I'm a developer, there are ways. :)
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sighupover 12 years ago
I work at Meetup.<p>Meetup does review every new group and we discourage using the service for one off events. That said its not our policy to reject them out of hand and there should have been contact from a person on our community team prior to the decision to remove the group. In this case 'remove' most certainly doesn't mean delete. There's plenty of developers at Meetup that understand the value of not deleting data. The Meetup Group has been flipped back to approved and is accesible on site.<p>We are sorry when this happens, still, review of new groups is important to us -- there's a lot of new Meetups proposed every day that we really don't want to host on our platform. We have technology in place to help us with automatic classification, but while improving, its imperfect and in this case our safeguard of manual review was too quick to reject the group.
tgeekover 12 years ago
Fmr Meetup employee, for about 2.5 years, several years ago now. On the tech side, but the company is/was small enough that everyone got some voice about how things worked, which was fantastic.(note i say a voice, but not necessarily a vote)<p>This post reads a lot like "I violated TOS, and got shutdown for it, and now I'm going to complain because that isn't "fair"." WAAAAA.<p>The person who wrote this post used Meetup in the way Meetup doesn't want it's service to be used. What this person was looking for, was EventBrite, which is a fantastic site also, but geared to the idea of singular events that happen, and then go away. If the poster was trying to create a group of regularly meeting/communicating folks, to foster a true community, then Meetup would have most likely not shut them down. This is a lot different than the Vim London story, which it seems Meetup rectified after gathering better understanding ( seems like someone from community support responded to internal tooling flagging what looked like a violation and didn't understand what Vim was. Honestly, does your company's support people know what Vim is??). Meetup has a right to defend the use of their platform as they see fit, and when they do things like this its not for the one organizer who did the wrong thing, its for the X number of members who are part of groups who Meetup protects like a guard dog.<p>Meetup's support org is top notch, and they spend day and night watching an ever growing online community. When I was there we dealt with everything from Kiddie Porn Groups, Hate groups, illegal prescription sellers, pushy marketers, SPAMmers from around the world, and people who just generally wanted to abuse the trust that the platform tried to foster. The poster here hasn't posted the contents of what his Meetup group was defined as, nor has he posted the wording of the event. Note event in the singular sense, as opposed to events, or community, which is Meetup's purpose.<p>How about if you want to fling shit at a great company that serves a large user base with respect and honesty, you do the same before flinging out a "poor me/evil company" post without any basis for proof of your case. I would imagine a "12 year veteran" would get how this should work.
djb_hackernewsover 12 years ago
That is a pretty dramatic response to Meetup deleting a group.<p>I've never created a group, but it seems the event WAS outside of the intended use of Meetup. It looks like poster was trying to use it to host a single event where Meetup wants you to create groups that meet and communicate regularly. To me, it looks like the poster was indeed using Meetup as a listing service.<p>I think the telling piece of information that was left out is what the questions Meetup suggested asking yourself before creating a group.<p>But yea, this isn't as near big a deal as the poster is making it out to be.
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wildmXranatover 12 years ago
I've joined Meetup just recently as I moved to a new area and wanted to peruse the local tech scene. As soon as I joined, I was spammed by an invite to join pitchbox.com,- meetup.com was the only service that knew about my new consultant firm address. First sentence cordially read: "Hey friend, welcome to pitchbox... "<p>So while I like their service, color me not impressed and please stop spamming us guys.
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natchover 12 years ago
Not to defend everything Meetup does, but conference registration is not really what the site is intended for.<p>Your usage pattern unfortunately just happened to look quite a bit like that something that they may think poisons the dynamic (recurring meetups of people with shared interests, not mainly driven by an organizer's self-interest) they are trying to create with the site.<p>I'm not saying your event was exactly pure self interest or bad in any way, it just isn't something that to them looks healthy for their site. And it doesn't fit the intent of meetup.<p>The fact that you had a poor description is the final problem here that leaves me feeling little sympathy. Every project, conference, etc. should have a clear description provided by the creator, at least if they want it to be well received. Maybe that's a lesson learned.
_b8r0over 12 years ago
When you run your business (or in this case event) on someone else's network/app/system you're subject to the whims of the owner. You're sharecropping.<p>FWIW 44Con[1] used Eventbrite[2] (which I'd say is better for one-off events) for the first two years. Eventbrite check-in is awesome, but it's not perfect. This year we're switching to a system we've developed internally and using Eventbrite only for check-in. It's not that Eventbrite isn't good enough, more to do with integration issues, multiple events with different needs and the fees involved to do it all in eventbrite.<p>I'd still recommend eventbrite for someone wanting to run a one-off event though.<p>[1] - <a href="http://44con.com" rel="nofollow">http://44con.com</a><p>[2] - <a href="http://www.eventbrite.com" rel="nofollow">http://www.eventbrite.com</a>
torrenegraover 12 years ago
It seems that Meetup.com has a major UX issue, as it may not be easy for new users to figure that their service is meant to be used by groups that meet recurrently, and not by groups that may meet just once.<p>Having said that, I've been using Meetup.com for over four years now and I can only say but great things about the service. I used it to create the two largest meetups in Bogota: BogoTech <a href="http://www.meetup.com/bogotech/" rel="nofollow">http://www.meetup.com/bogotech/</a> and BogoDev <a href="http://www.bogodev.org/" rel="nofollow">http://www.bogodev.org/</a>
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thomaslutzover 12 years ago
Event seems to be up again: <a href="http://www.meetup.com/reversim-summit/" rel="nofollow">http://www.meetup.com/reversim-summit/</a>
ilakshover 12 years ago
Not very cool to just delete the data and blow up their event like that, but I think the issues are: it would be confusing if a lot of people started using meetup.com for individual events instead of groups, and probably screw up their scaling as well as their business model.
netaustinover 12 years ago
I interviewed with them a few years back, and they asked about deletion strategies. The interviewer, one of their lead developers, agreed with my "set a deletion flag and garbage collect to an archive database" response. Maybe things have changed there since 2008.
donretagover 12 years ago
You can try Google Plus events: <a href="http://www.google.com/+/learnmore/events/" rel="nofollow">http://www.google.com/+/learnmore/events/</a><p>Far more customizable, better discoverability than EventBrite, but customer service as bad as Meetup's. :)
nickpinkstonover 12 years ago
There is an export feature, which I just did as a backup for my groups:<p>Add: 'members/?op=csv' to your group root, and you should get a CSV dump of your members (most of what's worth backing up):<p>meetup.com/YourCoolMeetup/members/?op=csv
idanover 12 years ago
More legible: <a href="http://gist.io/4568377" rel="nofollow">http://gist.io/4568377</a>
eurodanceover 12 years ago
Why is this hosted on GitHub?
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analogover 12 years ago
So they've organised a conference using Meetup? It doesn't seem to me like that's what Meetup is intended for<p>"Meetup's mission is to revitalize local community and help people around the world self-organize." [1]<p>If meetup.com don't want to be used for promoting conferences then they've got every right to shut this down.<p>[1] <a href="http://www.meetup.com/about/" rel="nofollow">http://www.meetup.com/about/</a>
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jQueryIsAwesomeover 12 years ago
Just like everything in this world someone point out his bad experience and then his opinion become famous and everyone generalizes because it gets a lot of attention. And worst, the comment section attracts all the people that had a similar experience making it even more biased; so it gets a lot of more bad press than it deserves.<p>So despite there could being just one false-positive-not-fixed-after-human-contact every 1 million deleted meetups, in Internet that false-positive is likely to bring a lot of undeserved negative attention.
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analogover 12 years ago
The meetup is back up with it's 200 users, so doesn't seem to have been 'deleted permanently'.