Facebook is "about" people as much as Soylent Green is...<p>But nevertheless, culturally I would expect Facebook to understand human communication and the need for customer service better than Google.
Obviously, this is an error that needs to be rectified. However, the way that the article regards Facebook's actions is an abject misrepresentation. He states that Facebook is "stealing" from him, when, in fact, no conscious theft took place. In all likelihood, this was simply a bug.<p>Moreover, he asserts that, given Facebook's actions (or lack thereof) regarding his account, Facebook is "about people's money." First, this assertion is itself pretty nebulous. Moreover, it implies that Facebook is willingly shirking their users and advertising customers for the sake of profit, evidence of which has yet to be seen. From everything that has been presented, it can be reasonably assumed that they simply made a mistake with these charges, and that no malicious intent was involved.<p>It's unfortunate that Facebook made an error that cost someone money, but this article is clearly perverting the story and making undefended, specious assertions to provoke outrage or drive pageviews.
Another related problem is that FB won't let you remove all credit cards from your FB account once you've added one and/or run ads--at least not through the site. I have yet to try contacting them.<p>I can see this logic if you have recently run ads that must settle, but even after months or years of inactivity, a card must stay on your account.