That's a long account, but without anything remotely resembling useful advice. Here's the advice that should have been included:<p>1. Always register your domain name with a company other than your hosting provider. Don't even allow the domain registrar to be owned by the same corporation.<p>2. Always maintain a complete, separate copy of the website's content. Never allow the only copy of a Website to be in the hands of an ISP.<p>If the above two steps had been taken, the story told in the article would have been impossible, and the client could have told the ISP to go to hell and moved on to another provider.<p>In the above 100 words, I explain everything you need to know to protect yourself from unscrupulous Website providers. By contrast, in the linked article's 900 words, there is not one useful piece of advice, just a long, incoherent narrative about how unfair life is.