We went over our Rsync.net quota, and this is how they responded:<p>==
This is an automated alert. Your rsync.net filesystem ([removed]) is over quota.<p>Currently you are using 20.318 GB out of 15.0 GB
Please note, your usage includes the combined usage of all your accounts, including
the parent account and sub account(s).<p>This is not a major problem, nor do we insist that you remedy the problem
immediately. However, your account is only allowed a 10% overage before it will be
impossible for you to write additional data to the account. You will never lose the
ability to read files from the account.<p>You may check your quota at any time by running the quota command over ssh:<p>ssh [removed]@usw-s007.rsync.net quota<p>Or you may simply log into your web-based Account Manager, here:<p>https://www.rsync.net/am/dashboard.html?u=[removed]<p>where you may see your usage on the Summary screen.<p>You can remedy this by removing files, increasing your account size, or you can
simply let it be. You can increase your account size using our web-based Account
Manager:<p>https://www.rsync.net/am/dashboard.html?u=[removed]<p>or by emailing support@rsync.net and requesting a larger account.<p>If you have any trouble checking your quota, or would like to disable these
notifications for this account, please contact support@rsync.net<p>Thank You,<p>rsync.net Support
I've always had amazing support from the rsync.net guys. Great service, amazing price, and surprisingly knowledgeable staff (I use duplicity to backup my home Linux servers, and they were able to help me diagnose a problem when I went to restore my backups a few months back).<p>I believe it's ran by the same folks who run JohnCompanies...
> rsync.net provides the services listed above, and any other services provided in the future on a BEST EFFORTS BASIS. NO GUARANTEES ARE EXPRESSED OR IMPLIED related to data retention, integrity, continuance, or availability. Your data may become unavailable, or be destroyed by any number of events, not limited to fire, floods, acts of terrorism, or other man made or natural disasters.<p>> Translation: ... We're sorry it has to be here, but it is business suicide not to have this clause. Understand that the owners and employees of rsync.net all have their most precious data stored on these systems, in some cases exclusively.<p>I'm not sure to understand this part of the Terms of Service [1]. How can an "Offsite Backup" company offer no guarantee related to data retention ?? It's easy to say to employees use it for there data, but I think customers actually pay for these guarantees, or think they do at least ... ?<p>1: <a href="http://www.rsync.net/resources/notices/tos.html" rel="nofollow">http://www.rsync.net/resources/notices/tos.html</a>
That is great customer handling.<p>But I am confused about the math. Putting 20GB into a 15GB account would be a 33% overage. If the account gets write privilege turned off at >10% overage, how did this account get to a 33% overage?
Quibble from a long time rsync.net user who had some critical data saved by them (<a href="http://en.wikipedia.org/wiki/2011_Joplin_tornado" rel="nofollow">http://en.wikipedia.org/wiki/2011_Joplin_tornado</a>; they appreciated getting told that, of course):<p>The quota command hasn't worked for me for months or longer, perhaps correlated to their switch to ZFS. Not a great problem with the web administration page, although that doesn't show your current right that moment usage, or I can just use du.<p>They are otherwise everything a savvy UNIX(TM)/Linux/BSD/* user could desire. Even recently? increased their support for git.