I thought it would be interesting to crowd source the answers to this question since there's a good variety of companies represented here.<p>What phone system or hosted phone/communication system are you using at your company? Plus answer the questions below:<p>* How many users are on the system?
* Do you have a call center or virtual call center?
* Is it on premise equipment or a hosted solution?
* Does it work with other VoIP/video networks, e.g. Skype?
* In general, your likes and dislikes<p>Thanks!
I know I'm not using the "new hotness" of PaaS startups, but my company runs entirely on a plain-vanilla Asterisk system that I first put together in 2004.<p>And I know I sound like a techno-hipster here, but it's been so easy to deal with that I didn't even upgrade past 1.4 until a year or so ago (and that was because of a bug -- I'm now on 1.8 and quite happy)<p>No GUI, no fancy FreePBX or Asterisk@Home, etc. Just a very very simple basic Asterisk box with the IVR/extension logic all hand-coded into .conf files.<p>The biggest change I made was moving the whole thing from a server sitting in the office to a VPS on Linode (that was pretty cool).<p>I use Aastra 57i handsets in the office - there may be better ones these days, but I've found Aastra to have the best compatibility with Asterisk (ps - open to suggestions if there are better ones!). I tried to get people to use SIP software on their iPhones but everyone loves having a desk phone and I haven't found any good SIP clients that work reliably.<p>It works flawlessly and people still wonder how we have such a flexible and easily changeable phone system that only costs me the price of the Linode + the handsets (and my time tinkering, of course). My favorite part is the infinite flexibility that having a programmable system gives us -- if someone in the office wants a feature, I just code it up, record some new prompts if necessary, and it's done.<p>For actual phone service, I used a very old-school hard POTS line into the server for a while, and fairly recently ported all the #s over to a SIP provider (FlowRoute). They've been fantastic, super cheap, super reliable, and super flexible. It's a service clearly designed for telephony nerds.<p>We have about 12 people who use this setup and here's some info on our volume (from FlowRoute):<p>Past 30 days:<p>6154 calls<p>14087 minutes<p>$253.34631000<p>(Much of that volume is from an 800#, hence the slightly higher cost)