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Ask HN: How'd you deal with a client who insists to pay you less than decided?

6 pointsby um304almost 12 years ago
I confess my mistake, I should have had a written contract signed by both parties before the training had begun. It was a basic JEE training with Spring+Hibernate stack and I created a short course outline which I estimated to take 15-20 hours depending upon the how quickly audience would learn different concepts. One of the company's technical manager said that I can add more things into the outline if I find necessary. After every session, I would email company seniors with number of hours consumed. Finally we ended up consuming 22.75 hours. When I went to the finance officer for paycheck, he said I was supposed to take 15-16 hours but I took a lot more than that. His tone was as if I have tricked him into paying more and he was now worried how he would justify the case to his seniors.<p>What would you do if you were in this position?

6 comments

willhollowayalmost 12 years ago
Watch F*ck you pay me: <a href="http://vimeo.com/22053820" rel="nofollow">http://vimeo.com/22053820</a> and never let this happen again.<p>The only thing you can really do now is talk to them and try to get them to pay you, but you have no real leverage.<p>Consider yourself lucky, freelancers get burned and not paid for a month or more of work all too frequently. Protect yourself in the future with a solid contract.
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late2partalmost 12 years ago
Sounds to me like you have a written contract, your email thread. You submitted your hours, they acknowledge them (I assume). Did they acknowledge your rate? You have a written contract, no?
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codegeekalmost 12 years ago
Since you have no written contract, you can only try and negotiate whatever you can at this point. Think about the time it will take to negotiate vs the pay for those extra 6 hours or so. There will be a point when it will not be worth it and you just need to cut your losses and move on.<p>My advice: cut your losses and move on asap. You have certainly learnt a lesson the hard way which is always effective. You will never (hopefully) get into this situation because you know better now. You are wiser now.
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gesmanalmost 12 years ago
1. Take whatever you can take and fast.<p>2. Do something (if it's not too late) so client will have to come back to you for more technical help.<p>3. After clearing check - inform your client that you're now working on a retainer-only basis (like lawyers do).<p>4. When client requests your help - trigger "retainer required for further assistance" reply.
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a3nalmost 12 years ago
It sounds like you've already done it: you learned a lesson, and only lost five to seven hours pay. Bargain.
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petervandijckalmost 12 years ago
Talk to the people who approved the hours and ask them to call the finance officer to get you paid.