Absolutely love Intercom. Started using it after I met the founders at LessConf (Thanks for the T-Shirt guys!) back when it was free.<p>As a fellow founder, I'm very happy for them.<p>As a user, I'm afraid I'm going to have to find a replacement. We made the transition from free to $50, and they were nice enough to provide a 50% discount on that, which is great.<p>But the new pricing means we'll have to pay $149/month to get the same value we're getting now. I haven't complained about the email garbling or the lack of a spam feature, but if they're going to want $149/month, they'll need to improve the service.<p>Perhaps they will reconsider and reward early adopters by grandfathering them instead of punching them in the face with a price increase.
Love the product, and while the grandfather'd pricing is nice - it only lasts for 6 months. If we were to continue using it past these 6 months Intercom would cost, on a monthly basis, more than our servers and other add-on services we already pay for combined. Pricing based on active users might make sense if your ARPU is high enough, at which point it's just a question of return, but at lower ARPU's it simply prices itself out of the equation - at least for us.
Intercom is an amazing product that's boosted our revenue and retention more than anything else we've done.<p>Love the product, and the founders are (from what I hear) awesome people.
Congrats guys! I've been a huge fan of Intercom and the team behind it since, well, back before they started charging.<p>Most products are going to need some sort of custom dashboard, will also eventually need a way to do in-app feature / maintenance notifications, sending and tracking lifecycle emails, etc. Intercom saves tons of time by distilling all of this into a simple JS include.
We at BetterVoicemail.com love Intercom. We'll probably continue to use it with the new pricing, but we have a slightly odd way of doing things and might have to change some things around. We currently create an Intercom user in the first step of our sign-up process BEFORE he/she actually gives us their CC. We do this so we can send them reminder a reminder email the next day to complete the sign-up process. Unfortunately this counts toward the user quota now.
Fantastic product and team. If you get a chance definitely tune into their webinars<i>. seminar.intercom.io<p></i>never thought I'd say that out loud.
This is awesome. It's a legitimately game changing idea and in an industry that is still plagued by user dissatisfaction. They stand to change a lot.<p>I think if they make it a bit simpler to use with a less packed design it would be even more popular. It's already backed by a few big tech names...if they can get bigger, even more mainstream brands they'll be in a really good place.