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Watchsend (YC S13) records mobile screen interactions for user testing

75 pointsby zan2434almost 12 years ago

8 comments

DTEalmost 12 years ago
How can you take privacy seriously[0] when there is the option to capture full screenshots and send them back to the dev team? That is absolutely not an expected behavior of any app. Am I not understanding something here?<p>[0] &quot;We take privacy seriously. You can choose to hide sensitive information, only record certain sections of your app, or even pixelate out all text entirely.&quot;<p>Edit: added source of claim<p>Edit 2: To clarify: I don&#x27;t mean to diminish the hard work of the team. I know how hard it is to put your work out there and I&#x27;m sure there was a lot of interesting technical work that went in to it. That said, I really think the premise is troubling, especially if it is intended beyond a &quot;beta tester&quot; group. Even with the best intentions, this is a really powerful tool that could be easily abused.
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abhivalmost 12 years ago
This could be really great. Watching users interact with your product directly provides a whole different level of insight.<p>A few things that I can think of that they may already be considering:<p>1. Asking the developer to specify explicitly which screens should be recorded. From the article, it seems like it&#x27;s opt-out (the developer specifies which screens should <i>not</i> be recorded), rather than opt-in.<p>2. Showing long recordings at high speed, slowing down&#x2F;pausing at &quot;interesting&quot; portions<p>3. Data aggregated across multiple users: for example, a report of places in the app where most users pause the longest<p>4. Displays of multiple users&#x27; interactions with a single screen, overlaid on top of each other<p>5. Dealing with user offline scenarios where data may need to be locally stored and then uploaded when a connection is available<p>They must be doing some sort of frame delta on the videos to save bandwidth, I&#x27;m assuming.<p>Very cool idea!
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gaileesalmost 12 years ago
Woah. This is going to change the game.<p>Rapid iteration on mobile is tough enough...as long as this doesn&#x27;t have too big of a hit on performance, this is about to change the way we develop mobile apps.
rjviralmost 12 years ago
Can&#x27;t think of a better way to understand your users than to watch them use your app in real time. Implementing this in all my apps right now.
d0malmost 12 years ago
Looks neat! I&#x27;m wondering how big is the market for this kind of service? Seems very valuable for early startups&#x2F;products imho.
alexschiffalmost 12 years ago
The first paragraph was all it took to convince me to send this to our design team.
atlex2almost 12 years ago
Works skippingly for identifying users&#x27; reasons for app failures.
Terpaholicalmost 12 years ago
Congrats on the launch! Sharp team and great product :)