Just a quick usability issue I noticed: The numbers in the Gross (Amount?) column are only differentiated by their color. Red-green colorblindness is pretty common, so it may be hard for colorblind users to distinguish between the two. Adding a minus sign before negative amounts would probably help a lot for them.
Paypal has one of the most broken UIs I've ever seen. Not only is it horribly dated it is completely inconsistent across all of their portals. As a web payments pro member, developer, standard user there is a huge break down in consistency. The developer portal, paypal manager, standard portal, and home page all look totally different. The standard portal I can rarely find the setting I need without searching online.<p>Having relied on paypal to ship packages (do you sell on ebay?) it is amazing there is no button to just make a shipping label (without getting money from a specific person). You can do it, you just need to know the hidden URL (why is it hidden?).
Not to be too harsh, but the final design looks like a rushed Bootstrap prototype. I like many of the decisions made and agree with others here who think the navigation needs some love, but it just feels like every other flat, blue site I've seen.
Nice redesign, I often wonder why many successful companies neglect the aspect of their websites. Take IMDb for example, it has a dated design and it could be made more useful and accessible. Is it a technology problem (UI closely tied to the backend, very broad scope) or there's another reason?
I'd settle for not having to click through three screens of "yes I'm sure" and opt-in doublespeak every time I want to "really, really, I promise you" use my credit card.
My PP homepage and Bruce's PP homepage look really different — it almost looks like PP went through a redesign process while he were doing his redesign, and came to similar conclusions!
My issue with the PayPal dashboard is not that I can't get the information I need quickly.<p>My issue that I can't quickly get to where I need to go to do some specific task.<p>I already know my account balance and transactions from things like Xero, and when I login to PayPal it is to:<p>1) Manage user subscriptions<p>2) Withdraw money<p>3) Manage the API and callbacks<p>And I'm sure that other people doing the same.<p>The thing begging for a re-design at PayPal is their entire navigation and menu system.<p>It's so damn hard to find the right page to do the thing you want to do, and that's the problem.
I'd reduce the size of the "hero banner" (is that what the large dark blue section is called?). It totally dominates the page and is hugely distracting. I'm more interested in my activity than I am in money saving tips. If that was 1/3 the size then I could warm up to it.
This reminds me of the PayPal mobile application, both in terms of organization and information priority. Both this concept and the mobile app headline account balance, simplify actions to four items, and allow the transaction log to make up the body of the content.<p>Look-and-feel aside, I think this concept aligns with the intent to bring parity between the mobile experience and desktop. I do worry, however, that the use cases for the desktop application may differ (particularly for bigger sellers) from the mobile, and this flow may fall apart for them.
As a matter of fact, Paypal is beta testing a new design - I accepted it for one of my accounts (strangely, it's one that I use very little) and it looks quite nice.<p>It's not as modern as the design proposed by Bruce, but it's better than before, easier access to everything, easier to view transactions (though still limited by how far back you can go), easier to manage invoices.<p>I'm guessing the final version will be quite good.
My problem with PayPal isn't the ux, but their archaic process' and how they between eBay and PayPal have literally fee'd me to death.. I quit using heir service and had them cancel my accounts awhile back.. Adapt or die, I prefer paying for things on the net with bitcoin.
The paypal screens all changed for me the otherday when I was paying through it. I had to stop for a second and check it wasn't just a bad phising site, payment sites changing makes me lose trust in them :s
Is there a reason that they didn't use the HTML5 placeholder attribute for their input fields?<p>Maybe I'm a little OCD, but it bugs me when I'm able to select the word "Password" in password boxes.
Paypal's redesign sucks. I use to just go back to the old design when ever it gave me the option to do so. Now it seem even the option to use the old design is gone.
Can copyright law actually allow PayPal or another company to sue people who try to post such "redesigns"?<p>I doubt it, but just wanted to make sure.