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The Saddest SaaS Pricing Pages of the Year

171 pointsby pccampbellover 11 years ago

13 comments

fotbrover 11 years ago
At least they HAVE pricing pages. Quickest way to lose a potential sale (and all future potential sales and references) is to not provide pricing information because you're stuck in the sales-rep model where I have to call/email/otherwise contact you when all I want is an estimate so I know if I'm looking at a trivial-dollars-a-year or a reorganize-the-entire-budget-to-pay-for-this product/service.
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abruzziover 11 years ago
I don&#x27;t know. As a SaaS buyer (occasionally) I have to take strong disagreement with some of the points. For instance the first two sites links--first bad, second good. Both show pricing structure, the &quot;bad&quot; one shows a feature list with a bunch of check boxes. I wish more vendors did this. I look at it and I know what I&#x27;m getting with the basic plan. I know what each increment buys me.<p>I look at the second example--the &quot;good&quot; example--and the basic plan looks like it gives me---nothing. So now I have to go to some other marketing page, read the description, then, in my head, subtract all the great things that higher tiers give me to figure out what exactly I&#x27;d get with the base tier. Having it all in one place is preferable to me. The second problem with the &quot;good&quot; site is by summarizing feature each plan comes with, rather than being more specific, they are assuming that they know what is important to me. What if I could care less (and this has happened to me several times) about some big picture feature, and just need the version that provides database X integration? More clicking, and more likelihood that I buy a higher specced plan that I actually need.<p>And that is where I think these come from. Not a desire clearly layout what you get for your money, but a desire to obfuscate just enough with requisite marketing to push you towards more expensive options.
smtddrover 11 years ago
<a href="http://i.imgur.com/LjJhc2Q.png" rel="nofollow">http:&#x2F;&#x2F;i.imgur.com&#x2F;LjJhc2Q.png</a><p>Anyone here ever been to Santana Row in San Jose? They have a GUCCI store in there; no prices are displayed for anything.<p><i>&quot;If you have to ask, then we&#x27;re too expensive for you.&quot;</i><p>It&#x27;s like how most of us can generally walk into any Target Store or even Macy&#x27;s(well, some of us) and just buy what we like without looking at the price.... or maybe this is just me.
brianbreslinover 11 years ago
I spoke to a friend the other day with a SaaS and they are aiming at the long-tail of sites as their customers, and they chose 1 price plan, regardless of how big the customer sites were. Their advisor said simplifying would reduce fear in customers, especially small businesses.<p>I&#x27;ve been considering a similar approach for a simple SaaS we run, which we have had trouble with getting traction for.
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socalnate1over 11 years ago
I wish the blog had &quot;fixed&quot; each of the poor examples to show what they would have done.
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leowidrichover 11 years ago
This is amazing, huge thanks for the analysis of our pricing page Patrick! Will go ahead and work on that for sure, some great pointers, you&#x27;re right, there&#x27;s so much power in the new analytics and we&#x27;re not conveying that very well at all.
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justinsteeleover 11 years ago
Looks like Dyn has changed theirs; <a href="http://dyn.com/email-delivery-express/" rel="nofollow">http:&#x2F;&#x2F;dyn.com&#x2F;email-delivery-express&#x2F;</a>
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dandareover 11 years ago
@StackMob there is no price and call to action button on your &quot;pricing&quot; sub page <a href="https://www.stackmob.com/pricing/" rel="nofollow">https:&#x2F;&#x2F;www.stackmob.com&#x2F;pricing&#x2F;</a> . I am confused.<p><a href="https://twitter.com/daniel_sedlacek/statuses/415108372422094848" rel="nofollow">https:&#x2F;&#x2F;twitter.com&#x2F;daniel_sedlacek&#x2F;statuses&#x2F;415108372422094...</a>
elwellover 11 years ago
What does HN think of my pricing section on <a href="http://wesawit.com" rel="nofollow">http:&#x2F;&#x2F;wesawit.com</a> ? Any feedback?
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jameszhangover 11 years ago
I work at Wistia. Glad that we made it to the list of <i></i>good<i></i> pricing pages!
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vylanover 11 years ago
Thanks for the feedback on the Qualaroo pricing page, Patrick.
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jaboyer42over 11 years ago
fotbr - nice observation. In my opinion, illusive (or non-existent) pricing pages only frustrate prospective customers and serve as a barrier.
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circaover 11 years ago
&quot;Sell me this pen&quot;
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