I was looking through ICANN notices [1] earlier today in the context of research on setting up my own domain registrar.<p>The ICANN rules are pretty strict. If someone reports that a WHOIS entry has false information to ICANN, ICANN requires the domain registrar to verify the information within 14 days or suspend the account.<p>I'm guessing that livedrive.com had out-of-date contact information and they didn't get the notice from the registrar.<p>It's like with web hosting. If there are problems with billing and they can't contact you, disabling the account is sometimes the only way to get the user to contact support<p>[1] <a href="http://www.icann.org/en/resources/compliance/notices" rel="nofollow">http://www.icann.org/en/resources/compliance/notices</a>
For some context - I hope they just have forgotten to renew their domain (which is still very bad). The client software does not connect either though - and they do no answer the phone.