My iPhone 5 sleep/wake button has been pretty much dead for a month or so now (it would sort-of work if you pressed it multiple times with feeling) and this program was finally the kick in the pants I needed to deal with it. I had AppleCare, so it would have been covered either way, but the thing was getting on my nerves.<p>It was even more painless than I expected. Got a same-day Genius Bar appointment on Friday, backed up my phone, walked over to the Apple Store from work. Waited 5 minutes, spent maybe 5 minutes going through the replacement song and dance, and walked out with a new working iPhone in my pocket.
My iPhone 5 is the worst smart phone I've ever owned by far. Seemingly days after my warranty expired, the sleep/lock button and the volume down button stopped working. It's great that they're recognizing the sleep/lock button issue and I will definitely be taking advantage of it, but I'm still left with a broken volume button
In Turkey they replace any iPhone with broken home button or sleep/wake button given it is within it's warranty time. And it takes roughly 10-15 minutes to walk into the Apple Store and walk out with the new phone.<p>Replaced two phones in the past 2 weeks.
They also have a software solution in the form of a floating overlay (similar to Facebook Messenger). I saw the feature recently and it allows you to trigger both the sleep and the home button.