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Show HN: Front, Collaborative Email for Sales, Customer Support, Hiring and more

94 pointsby mathoucalmost 11 years ago

7 comments

lobster_johnsonalmost 11 years ago
Front looks good, but unfortunately it makes the same mistake as some other apps (Flowdock and SupportFu come to mind): It invents a new email app and requires that your team members live in this app.<p>For example, if a customer emails support@example.com, you get an email notification about the new conversation, but you can&#x27;t keep the conversation going solely through your email client. You have to use Front.<p>This is a dealbreaker, I think. The normal day-to-day interactions — ie., responding to mail — that Front handles can, and should, easily be done with an email client; there is nothing different about Front does that an email client doesn&#x27;t do today. People can still use the app, but they shouldn&#x27;t be forced to switch.
mrmchalmost 11 years ago
This is awesome, looking at how we could use it at sendwithus to replace&#x2F;augment our current support systems.
sgdesignalmost 11 years ago
Looks nice! In the same space, there&#x27;s also Respondly: <a href="https://respond.ly/" rel="nofollow">https:&#x2F;&#x2F;respond.ly&#x2F;</a><p>I&#x27;ve found it hard to pull myself away from Gmail and use these apps though, old habits are hard to change…
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xtractoalmost 11 years ago
Hello,<p>This seems like a nice program that we definitely may need in our current company (we do internet-based loans and use a support@ email which is shared between several people.<p>Unfortunately, it is not clear what features your service can provide; what problems it can solve. I opened an account and played a bit with it but just couldn&#x27;t find something that I could show my colleagues to tell them &quot;look, we <i>need</i> to use this service&quot;<p>I would recommend showing one of those 2 minute video marketing overviews of what we can achieve with your service. If you put that in the homepage, it will be easier for people like me to sell this to other colleagues.
henghengalmost 11 years ago
Does anybody have an overview about nice CRM systems for startups and small companies? I keep feeling overwhelmed whenever I look at this stuff, and whenever I don&#x27;t, it takes me five minutes to find essential features lacking.
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ElliotHalmost 11 years ago
Landing page wise, a sign up link at the bottom as well as the top would make a lot of sense. Otherwise there&#x27;s no call to action when you&#x27;ve read all the pitch.
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mglaucoalmost 11 years ago
Google Wave?
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