When you charge $1 per month for cloud hosting you attract pathological customers like the one who wrote this hate page. It should be obvious that a company can't afford effective customer support and high quality hardware at this price point.<p>The lesson here is that the moment you accept a penny from people they believe they're entitled to the world because they're now your customers. Raise your prices and you won't have to deal with people like this.
Lesson learned: don't host your stuff at unknown cheapskate companies, you got what you paid for. $1 a month or "one time fee" for hosting, really? <a href="http://www.cloudatcost.com/pricing.php" rel="nofollow">http://www.cloudatcost.com/pricing.php</a>
Same kind of problems here. I have two VMs. Grabbed them early on, expected them to improve. They did not. Packet loss, slow speed, reboots, kernel panics, filesystems mounted read-only.<p>They made (and are making) lots of other really stupid beginner mistakes too. For example they planted an rc.local script to tune some kernel params to deal with panic regarding filesystem timeouts. Unfortunately that script contained a typo on the very first line and thus was never executed.<p>Combine that with possibly the worst support and messaging int he industry ... still not sure if CloudAtCost is a total scam or just very incompetent.<p>I really wish we had a really awesome VPS provider in Canada. CloudAtCost is not that company.<p>Avoid them.
This is why having a monitoring solution for all your cloud hosted instances is so important, and its not mentioned here, but you should never trust the monitoring provided by your cloud host. One of the first things I do with any cloud provider I have is add it to three monitoring tools. One at a hosted data center. One in "The Cloud" (AWS,DigitalOcean,...) and one in my basement. I can then set it up to send me e-mails if I start noticing performance problems from any of those sites.
This is why I use Linode, 5 years no issues, superb support.<p>The difference between $5 per VPS and $20 per VPS is offset as soon as I have to spend half an hour figuring out an issue.<p>If I have clients on that machine the difference is offset the second I get a ticket from them, loss of goodwill is worth way more than $20 with my customers.
Hardware fails occasionally... that's why you're using the Cloud... if you can't rebuild a machine in 5 minutes, you're not using the cloud!
This is pretty standard for the hosting industry. If you submit a support request, you cost more than most users, so they'd rather lose you than support you.
This benchmark is both interesting technically, and offers some advice on different hosting alternatives.<p><a href="http://blog.cloudharmony.com/2014/07/comparing-cloud-compute-services.html" rel="nofollow">http://blog.cloudharmony.com/2014/07/comparing-cloud-compute...</a>
> Finally on July 3rd, I receive a friendly update advising me that my issue has been corrected. To my surprise I was not able to SSH into my machine.<p>This is a great BOFH (<a href="http://bofh.ntk.net/BOFH/0000/bastard01.php" rel="nofollow">http://bofh.ntk.net/BOFH/0000/bastard01.php</a>) story if I've ever heard one! "Thank you for your concern, your business matters greatly to us and we've 'solved' your problem. Have a nice day! <<i>deletes VM</i>>" :-)
I've been using a couple of their VMs for 6 months for some personal projects and haven't had an issue. In fact, they are up and running right now (40 days and 28 days since the last time I rebooted the servers for software changes).
That said, most people I meet that have signed up for their service thinks it is a scam because they couldn't figure out the admin and console pages. Mostly front end developers that don't understand networking and virtual machines; they thought they bought a web host service. With some explanation, I have shown each of them how to start their server, image it with the OS they want and how to login. So at least part of the social media complaints are user errors, but I think it is perfectly fair to blame the lack of documentation.<p>I have never pushed my VMs hard, but I am also running Debian, so I wonder if there may be a problem with the CentOS image being used (the author mentioned typos in config files).
I tried them back when they had a promotion several months ago.<p>So many problems.<p>- Their control panel was over plain HTTP (not HTTPS)<p>- Super confusing interface, very difficult to set up, looked like it was held together by chewing gum and duct tape<p>- They continue to refuse to actually delete my account, even though I asked for (and got) a refund<p>Digital Ocean is 1000x better if you want cheap cloud hosting IMO.
YES! I had hosting through them. I had to abandon the servers because they were shit. I didn't buy the low $35 ones either, I bought the 2nd highest box they offered. Still shit.
I've been using a dirt cheap VM from VPSdime - they've been great so far, they even processed all my tickets very quickly. I got much better service than I expected at $8/year (this particular deal I found at <a href="http://lowendbox.com/blog/vpsdime-7month-6gb-8year-128mb-and-more-openvz-offers-in-three-locations/" rel="nofollow">http://lowendbox.com/blog/vpsdime-7month-6gb-8year-128mb-and...</a> but it is no longer available, sorry)
its quite obvious that it shouldn't be used for production.. but might be still useful.. I personally have one that I use as minecraft server (if its down who cares?) and for pair programming with tmux/vim .. still if its down I don't care.