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DigitalOcean now asks for customers to upload photos of their ID via imgur

26 pointsby testaccount4almost 11 years ago

7 comments

chatmastaalmost 11 years ago
This is from over a year ago. Is it still the case?<p>I&#x27;m an American with a BofA credit card living in Taiwan right now. I would expect that to trigger a check for this. But I signed up yesterday and haven&#x27;t had to verify anything.<p>Also, it&#x27;s worth noting that the process of ID verification is not uncommon for hosting companies. FDCServers is a big hosting company that requires all new accounts to provide ID verification. Of course you&#x27;re free to blur out sensitive details, and they let you send the images directly to them instead of uploading to imgur, but it&#x27;s a practice nonetheless.<p>In businesses with high fraud rates (like hosting), it&#x27;s a good idea to require customers who are creating an account from an IP address more than 100+ miles from their billing zip code to provide ID. It will reduce your chargeback rate.
jamesbrownuhhalmost 11 years ago
&quot;singing up for DO was a total disaster.&quot;<p>&quot;Fix you workflow.&quot;<p>&quot;the sending in my ID the asking for another&quot;<p>&quot;still noting being able to sign up&quot;<p>&quot;There is now way&quot;<p>&quot;Maybee for a small blog&quot;<p>&quot;trying to compare to lindode&quot;<p>And they have the cheek to suggest that DO have &quot;a totally untrained offshore support center&quot;?
andrewsomethingalmost 11 years ago
As others have pointed out, this question is from a year ago. To be clear, DigitalOcean does not ask anyone to upload scans of their IDs to imgur.<p>We do occasionally ask customers who have set off our abuse filters to verify their accounts by emailing us scans of their ID. We agree that asking anyone for ID isn&#x27;t an ideal situation, but unfortunately we deal with a large amount of abusive and fraudulent signups.
andrewchambersalmost 11 years ago
I have never needed to do this.
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joshdancealmost 11 years ago
Old question, probably a bad suggestion by the rep. Might have been handled internally and there is now training not to repeat. We use DigitalOcean and love em. Not perfect, but pretty good.
octopusalmost 11 years ago
DO didn&#x27;t ask me for any kind of ID, I just used a plain old credit card to pay for their services ...
mutantalmost 11 years ago
This is bullshit. Get it off the homepage.
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