This auto-generated email was so nice that I though other startups here might benefit from learning one more way to keep your users happy:<p>--<p>We bet your email was intended for someone else - likely the person who started or invited you to sign a GroupCard.<p>Alas, your email landed here with me, your loyal GroupCard autoresponder. Though I'm friendly, it's unlikely that I'm who you really wanted to reach.<p>You should re-send your email, but directly to the intended recipient.<p>But if you're having difficulty, or if you have any feedback about GroupCard, we're here for you. You can email our team at feedback@groupcard.com. Heck, you can even reach us on the phone at 1-800-505-0810. . We'll amaze you with how much we care and want to
help.<p>Happy GroupCard'ing !<p>-Your Loyal GroupCard Autoresponder
I can top that. I shot an email to Rentoid, an Aussie startup in Melbourne, after it came up on HN yesterday and here is auto responder message I got back.<p>--<p>Thanks for your curiosity!<p>We don't get nearly as many questions as you might imagine at rentoid. We reckon it's because our site is pretty easy to use and hasn't got a million confusing things on every page, or maybe people think we won't answer the query and some computer will.<p>Sure it's an automated response this time, but a real, living, breathing, person who hasn't nearly had enough sunlight will respond to your question within a day or so. We figure if you cared enough to ask something, we should care enough to respond personally.<p>If your question is super-urgent give Steve a call on [private number] or Luke on [private number].<p>Cheers,
The Rentoid team.<p>--<p>Me likes a company with first names and mobile numbers :-)
"This is how a great auto-response message looks like"<p>No.<p>This is how a great auto-response message looks<p>or<p>This is what a great auto-response message looks like
I think this is technically a custom bounce-back message because you replied to their default "do not reply" address.<p>This is a great approach - especially over sending a standard bounce with an error like most mail servers are setup with by default.<p>Plus, this goes back to a past argument about whether to use do-not-reply addresses at all, and since it's very difficult to get around, this is a nice approach.
Wow - as the guy who wrote that email, i'm honored by the praise on this thread!<p>In the case of this autoresponder- the people who get this actually were trying to send a message to a friend. So, we really wanted to handle this with care and make sure folks knew we anticipated what they were trying to do.<p>feel free to reach out to me directly at john@groupcard.com