I use Concur as part of my job.<p>It is stunningly, stupefyingly awful.<p>However, it is popular with the kind of hyperglobocom companies that SAP deals with.<p>I can submit expense reports (which take about as long as it would to scratch them into clay tablets) and I can book travel. That's about it.<p>I imagine that -- for the anonymous finance dept folk who delight in taking weeks to examine my reports while I am legally on the hook for the credit card bill -- it is very featuresome and powerful. As an end user I hate it with the power of a thousand exploding suns.<p>The mobile app for capturing receipts makes it slightly, <i>slightly</i> more tolerable. Slightly. But half the time it doesn't work. And I still have to go into Concur and manually line up about half of the receipts anyway.<p>In conclusion, somebody please put these guys out of business with a post-1998 web app. You will be both billionaires and heroes.
Wonder how IBM feels about this development. From May:
"IBM will cease operating Global Expense Reporting Solutions as a standalone product, effective March 31, 2016, and instead will refer customers to Concur."<p><a href="http://www.businesstravelnews.com/More-News/IBM-will-cease-operating-Global-Expense-Reporting-Solutions-as-a-standalone-product,-effective-March-31,-2016/?ib=Technology&a=mgmt" rel="nofollow">http://www.businesstravelnews.com/More-News/IBM-will-cease-o...</a>
I'm using it at work on a daily basis almost.
Their expense + flight / hotel booking system is surprisingly OK relative to enterprise software, they also have a mobile app which is pretty great.<p>It's quite a complex topic, lot's of corporate policies to enforce, and basically they had to develop all the tech facade that Kayak, Expedia etc have (flight and hotel booking) as well as a lot of financial logic for expenses.<p>There is a lot of money in enterprise software... I wish more YC startups would tackle that area...
I was trying to investigate what Concur was about and went to their website. They don't show any screenshots of the program (programs?). You have to give contact details to try out their program (so their sales team can contact you I guess). You have to give contact details to download any brochures about their products. Ugh.
Everyone here is complaining about Concur and how horrible it is... but it's all relative. If you think Concur is horrible, you should have seen the process before with in-house solutions which were both digital and analog.<p>It might not be perfect, but dayum is it better than where things used to be.
It is likely that SAP will bring Concur in as a SuccessFactors module, which means it will get integrated to the rest of the suite over their HANA Cloud Platform. In the long term, this is likely to result in much better integration to their cloud based systems than they would have had in their legacy/on-premises systems. It is also likely that it will take significant time for them to fully integrate it with their existing solutions, and to be able to sell it. Ultimately, this acquisition will bolster short-term cloud revenues, and help give its existing enterprise clients a reason to move toward HANA.
Ok so this is the third time I've drafted a comment about SAP and the enterprise landscape to try explain this and all I can now think of is GRRRRR!!!<p>To avoid a the down votes, I should probably mention that you have to experience the enterprise landscape firsthand to be able to comprehend why it is. (That's it, 'why it is').