Dear HN community, let me know your thoughts. If you are a founder or know someone who's having the exact problem, please put them in touch so we can help you better serve your customer.<p>Problem: Some founders are so focused on growing their business and working on product/sales/biz dev/funding that they sometimes can't keep up with the customer development/feedback process. A good problem to have.<p>Example: I recently had lunch with a founder with $1M ARR, 100% growth rate, who basically told me that his support has seen zero process improvements for the past two years. Everything is manual. They had been growing so fast, so busy onboarding customers and responding to product issues that there was no time to create a better customer life-cycle process.<p>Solution: Customer success as a service to help startups get a pulse on customer happiness by analyzing feedback and designing process and UI improvements that thinks a few steps ahead. Give us your customer feedback (text and/or voice) and we will tell you what your customers are thinking, what's not working, and processes/UI/UX that will eliminate the issue they are having.
No.<p>- Its the founder's (and company culture's) job to always be taking feedback and improving processes. If a founder can't find at least a little bit of time to implement suggestions that their customers or their team have, then they're not going to be able to find the the time it would take to implement suggestions you give them.<p>- Even if they did, what would they pay for this / how do you grow a real business around it? For B2B non funded apps, you need at least a $100/month per user.<p>- This sounds like a consultancy, not an app. It would make for an interesting "productized service" but pricing it would be tricky.<p>my 2 cents
I tried something along these lines a decade ago, offering infrastructure for developer relations, for companies that were interested in productizing and licensing their technology to developers, but didn't know what to do.<p>Found no buyers, because the companies that were interested in outsourcing this, weren't interested in changing their internal practices to accommodate the feedback that their new customers were providing. I would have been fighting against the people cutting my paycheck.<p>The companies that were willing to change their internal practices, weren't interested in me, because infrastructure is not the hardest part of this: culture change is.