I remember seeing it here. I am looking for a service that mailed customers on my startup's behalf after they have failed to make the payment on time and has stopped using my startup.
There are two: BeStunning.net and ChurnBuster.io. I use CB, though integration is only half complete. I know both guys and they're "good people" in Chicago parlance -- would recommend either. (They have slightly different takes on the problem/solution.)
Hey Amit! I run Churn Buster at <a href="http://churnbuster.io/" rel="nofollow">http://churnbuster.io/</a> . We had a blog post hit #1 here recently, so it may have been us you were thinking about. We send emails <i>and</i> have a real human make phone calls to customers who have repeatedly failed a charge.<p>On the email side, we've got a lot of optimizations and reporting baked into our service that most folks would find too difficult or time consuming to implement and maintain if they were doing this on their own. As a result, even folks who already had a standard "email customer when payment fails" webhooks implementation get much better results using Churn Buster. (For example, <a href="https://twitter.com/citadelgrad/status/499015554209185792" rel="nofollow">https://twitter.com/citadelgrad/status/499015554209185792</a> .) They also completely eliminate their administrative overhead and relating to failed payments. :-)<p>I hope you'll take us for a spin! Email me at andrew@churnbuster.io if you've got any questions or if you'd like to schedule a Skype call to talk about it.
Interesting. We do the same for "regular invoices" - i.e. chase customers who fail to pay invoices. <a href="http://www.satago.com" rel="nofollow">http://www.satago.com</a><p>We've had a few queries for whether we could do this for SaaS companies paying via credit card too, as a Stripe integration. I'm still not sure if there is a real/big problem to be solved here that makes it worth entering.
I'm Richard, founder of Stunning (bestunning.net). We've been dealing with handling failed payments on Stripe longer than anyone else out there (and I've been running successful SaaS apps since 2009).<p>I'm happy to freely share what I've learned, if anyone has questions about cutting churn and retaining SaaS customers. You can catch me on Twitter, where I'm @rfelix.
Looks like OP got the answers needed. However, are there similar services that use actual lawyers, work on contingency basis, and have a global reach? This is probably something my local law firm would do, but I'm curious if there's a SaaS out there to initiate litigation.